Business analysis / Product
BA as a Service
Our Business Analysis as a Service model puts the accountability of business analysis outcomes back to the BA Team and Manager. It enables forward planning of capability uplifts, ensuring the right person is assigned to deliver the right service in the right time, with the right analysis, resulting in better outcomes for your organisation.
Facto delivers value by understanding client needs and working towards providing the best possible outcome(s). We work in collaboration with our clients to develop an approach and delivery plan, provide consistent reporting to ensure agreed upon outcomes are being delivered, and manage issues that may be putting these outcomes at risk.
BA capability assessment & uplift
Facto works collaboratively with organisations to uplift BA and Product Management Capabilities, in order to standardise processes across your lines of Business. Our BA uplift capability builds on strong industry foundations and best practices, whilst leveraging our consultants’ rich experiences that we have collected and maintained in our knowledge library. We assist business and technology teams adopt these capabilities along an organisation’s growth journey.
Core capabilities
▹ Process deep dive
CX design & mapping
Our CX Design processes involve designing the best possible experience when interacting with a product or service. We run CX workshops with key stakeholders to gather data and insights that help us understand client needs, pain points and expectations.
Our CX Mapping techniques help organisations gain a clear view of the existing customer journey and identify gaps in the customer experience. This enables organisations to make informed decisions on how to redesign the experience to better meet customer needs and create a seamless and engaging experience that exceeds expectations.
Core capabilities
▹ User story creation & refinement
▹ Product visioning and scoping
Process design & mapping
An organisations business processes should support and sustain organisational change, development and growth. If they don’t, we’ll work to analyse, design, and optimise them using best practice techniques and industry standard documentation and diagramming tools.
We’ll guide our client’s team team through the change and help secure buy-in from all stakeholders for the process change.
Process optimisation
Facto’s unique approach to Business Process mapping involves a visualisation method that facilitates rapid identification of pain points and analysis of gaps, leading to opportunities for improvements in customer experience, performance, cost reduction, efficiency, and quality. This process involves mapping existing processes and benchmarking them against more mature sectors to understand pain points and gaps. This is followed by a redesign of the process to address the identified pain points, including the elimination of inefficiencies, implementation of best practices, and adoption of new technologies for process automation or streamlining.
Core capabilities
▹ Process design modelling
Product roadmap & sprint planning
Facto's Product Owners prioritise feature sets to align with the product's vision and roadmap. They lead product and sprint planning, focusing on the most impactful and high-value work, and guide the team in breaking up the work into a viable sequence to ensure each sprint delivers value and progresses towards key milestones.
Requirements gathering & analysis
Facto tailors our approach to each client, project, and ways of working, utilising unique visualisation techniques and tools for discovery and deep-dive workshops. Requirements are validated through analysis of processes and data analysis, and stakeholder feedback.
Scope & discovery
Facto specialises in conducting discovery and deep-dive sessions at the beginning of projects. These sessions provide an opportunity to collaborate with stakeholders and gather the information and insights needed to identify business challenges early, and uncover opportunities for improving people, processes, and technology components that could enhance operability and synergies.
These sessions help formulate prioritisation, clarify requirements, identify improvement opportunities, establish a value proposition, assess feasibility, and evaluate the potential business disruption of proposed changes. This helps us establish a clear scope and roadmap for planning the project to deliver measurable value and drive business success.
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