Challenge

As one of Australia’s leading Telecommunications providers and retailers, their vision includes leading Australia in outstanding Customer Experience. As part of their journey, this organisation made the decision to refresh its Data and MarTech solutions, focusing on the Customer Experience.

Solution

Facto was engaged to implement a new Oracle Data Warehouse, integrate to a Customer Master Data Management (CMDM) solution and remediate the legacy marketing solution in preparation for a move to Pega decisioning. Facto provided Program Management and advisory services in the organisation’s ways of working.

Result

The organisation successfully implemented a new Data Warehouse, integrating over 40 source systems, and remediated its Marketing technology solutions.